We rarely get anyone who wants to return an item, but if you are in that category, here is what we need:
The unopened kite needs to shipped back (at the customer’s expense) within 30 days of purchase. There will be a 20% restocking fee.
We are a small company run by 3 easygoing guys. If you’re unhappy with your purchase, let us know and we’ll work with you to rectify the situation. Our official online return policy is as follows:
On-Line Shopping Refunds and Exchanges
Items must be in original packaging, in as-new condition with the original tags, receipt, all warranty cards, manuals and accessories to be considered for a refund or exchange.
Most web-order non-sale purchases may be returned within 30 days of your product’s shipping date, less our cost of shipping. Unless we made the error a 20% restocking and merchant services fee will apply.
Web-order sale and clearance products may be returned for exchange only, and only when defective and within 15 days of your product’s shipping date, less our cost of shipping. Unless we made the error a 20% restocking and merchant services fee will apply. If you have any doubt as to whether your item is a sale or clearance product, feel free to ask us before placing the order via email or phone.
If you refuse shipment for any item, you will receive a credit less our shipping cost and a 20% restocking and merchant services fee.
Returns may be sent by US Regular Mail or UPS surface shipping, which ever is more convenient for you. Returns/Exchanges must be sent freight prepaid. We do not accept COD’s, we do not send call tags and we do not accept 3rd party or recipient billing. We will refuse all packages sent under these conditions. If it is our error that is the cause for your return, we will reimburse your shipping costs. (This is actual freight and will not include any packaging, preparing, or mailroom costs.) We will not reimburse for Overnight, 2nd Day or Air Shipping. Please allow approximately 10 business days for your return to be processed once it has arrived. Please allow 2 billing cycles for refunds to appear on your credit card statement.
On-Line Shopping Damaged Products
If you receive a product that has been damaged in shipping, your claim needs to be handled through the shipping company.
If you receive a damaged or incomplete shipment, contact the Shipping Agency (i.e., UPS, Airborne Express, etc.) immediately to file a claim. To file a claim, a representative of the agency must inspect the package in its original condition. If any further assistance is needed, please contact us.
If you fly the kite and it is damaged, we request photos and possibly the kite to be sent back. If the kite was structurally flawed we can tell by where and how the kite ripped. If however, the damage was caused by the user we are unable to refun your money. If the material ripped (likely from a severe hit), rather than a manufacturer’s defect like the stitching not being finished operly and coming undone. Such abuse is beyond the warranty for the kites.